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The hotel is located in the heart of Santiago, just a 10-minute stroll from the Museum of Fine Arts and the metro station Santa Lucia. Guests are welcomed in the lobby, which offers lift access to the upper floors. It offers wireless Internet access and mobile phone coverage, and a laundry service is available for a fee. Those arriving by car may leave their vehicles in the hotel garage. A medical service is also provided. The bright and spacious apartments are all furnished, decorated and designed to offer maximum comfort. All are en suite with a shower, bath and a hairdryer. Each apartment offers a double- or king-size bed and a lounge with direct dial telephone and cable TV. Rooms have fully equipped kitchenette. Further standard features of accommodation units include individually regulated air conditioning and central heating and a balcony or terrace.