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The hotel is located in the seaside resort of Heiligendamm, directly at the beach in a very quiet location. The local bus and train station are within a few minutes' walk. The Hanseatic city of Rostock is only 30 minutes away by car and Berlin (250 km) and Hamburg (188 km) are also easily reachable within a few hours.
Established as Germany's first seaside resort in the 18th century, today the spa complex represents a place where luxury means calmness, leisure and time rather than glitter and show. 6 classical style buildings, including 3 restaurants, 4 bars, a café, a spa area and a kid's club with its own villa, ensure that guests can find everything that suits their personal requirements. There are 222 guest rooms available at this air-conditioned spa complex. Guests are welcomed into a lobby with 24-hour reception and 24-hour check-out service. Facilities also include a hotel safe, currency exchange facilities, a cloakroom, lift access, a hairdressing salon, games room and a TV lounge. There are conference facilities available for business travellers and all guests can take advantage of the hotel's WLAN Internet access, room service and laundry service. Those arriving by car may park their vehicles in the hotel's car park (fees apply) or garage. Bicycles can be hired from the complex.
All rooms and suites, whether they have an overwhelming view to the Baltic Sea or to the park, feature a king-size bed and an en suite marble bathroom with floor heating, a bathtub and a shower, toilet, amenities, a make-up mirror, heated towel rack and a hairdryer. They also have a DSL Internet connection, Premiere (pay TV), stereo TV, radio and a DVD player. Furthermore, there is a direct dial telephone, fax and computer access, individually controlled air conditioning and heating, a safe, an ironing set, minibar, spacious working desk, evening turndown service as well as daily local and international newspapers on offer. Each room has its own balcony or terrace.